Role: SAP CRM Functional

Exp: Minimum 7 year

Base Location: Gurgaon

Skills specification

Should have hands on experience in Design, Configuration, Implementation and Support on SAP CRM.6.X/7.x

Should have strong End-To-End implementation and support experience

Exposure in SAP CRM Service (Service level Agreement and Contract, Service Order Management, Service Resource Management , Complaint & Returns Management and E-Service)

Should have strong CRM implementation experience for CIC/Win-Client scenario

Experience in preparing the Business Process blueprinting and architecting a solution for existing processes using SAP CRM and SAP R/3.

Experience in Client handling, gathering business specification and Blue print

Should have strong implementation experience in Telemarketing, Telesales, Marketing, Contract management & Campaign Management

Experience in team coordination would be nice

Sound skills in technical training

Knowledge/experience in best practices for software development (CMM, ISO) would be nice

Should have hands on experience in SDLC

Should have Ability to understand business processes & mine projects onsite, coupled with sound technical knowledge.

Should have an excellent client interaction background with Smart, Innovative, Enthusiastic, Proactive

Should have good communication skill

Mail your resume to ram.prabhakaran@valuewingcoe.com